Before Your Visit

Spa Etiquette

We ask that you arrive a minimum of 15 minutes prior to your scheduled reservation time. This will allow you to check-in and enjoy a refreshment, while letting the calm of the Spa relax you before you begin your service. Should you arrive late for your reservation, we will do our best to accommodate you – however, your service or services may be altered to fit within the allotted time.

While we all agree children are precious, we request that you make childcare arrangements prior to your Spa visit. This will ensure that each of our Guests have the most relaxing experience possible. 

Adagio accepts cash, Visa, MasterCard, and Discover for payment. We do not accept personal checks or business checks. Should you wish to leave gratuity for any of the Spa and Salon staff we ask that you do so in cash. For your convenience, you may ask for a gratuity envelope at the Reception Desk. As a guideline, fine dining tipping of 15-20% applies; however, gratuity is always left at your discretion.

Cancellation Policy

All scheduled appointments must be secured with a valid credit card. 24 hour notice is requested to cancel or reschedule any appointments (48 hours for Day Packages). If you cancel at least 2 hours prior to your appointment you will only be charged 50% the service cost. If you cancel with less than 2 hours notice or “no show” you will be charged 100% of the service cost.

Age Policy

Minimum age to receive spa treatment is 16 years old.  16 and 17 year old guests must be accompanied by a parent.

Gift Giving

Adagio offers Gift Cards, the perfect gift for any occasion! Each card is presented in a signature box and is available in any denomination from $5.00. Running out of time? Our cards can be purchased online and shipped to the recipient. A simple way to give the most cherished gift!

Please note that when redeeming a gift card, they may not be used in conjunction with discount coupons or vouchers. Card balances may not be redeemed for cash and are not subject to an expiration date. Please remember that gift cards which are lost, misplaced, or stolen cannot be replaced, and that all gift card sales are final. Gift cards may not be returned or refunded regardless of original payment method. All sales are final.